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Furniture Warranties

Thompson and Elm

Thompson and Elm warrants to the original retail buyer that if the aluminum furniture frame fails structurally within five (5) years from date of purchase, Thompson and Elm will replace the part, repair the frame, or replace the entire item at our option. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product discontinuance. Thompson and Elm warrants the powder coat finish for three (3) years from date of purchase, including peeling or blistering. Warranty period is one (1) year for wicker, wood, steel frames, cushions, sling fabrics, and umbrella frames. This limited warranty applies only to residential use, not commercial. Thompson and Elm does not warrant against acts of nature, commercial use, normal wear and tear, exposure to harsh chemicals or solvents, abuse, freeze damage, glass breakage, wind damage or failure to take reasonable care of the products. Hand applied finishes involving wear and fading of those finishes, is not included in this warranty. Thompson and Elm will not be responsible for any shipping charges after 12 months from the date of purchase. Original proof of purchase must accompany all warranty claims.

OBTAINING WARRANTY SERVICE: To obtain warranty service, please contact the retailer where the furniture was originally purchased within the relevant warranty period and provide a copy of your dated register receipt as proof as purchase. All warranty issues must be handled through the retailer where the furniture was originally purchased.

PRODUCT CARE: Cleaning - Use a mild soap and warm water. Do not use abrasive materials, cleansers, or bleach products. By doing so, will void your warranty. Rinse with water and dry thoroughly. Do not allow water to stay in the frames due to freezing in cold weather which may result in damage to the frames. Drain all water from the frames by removing foot caps and adjuster gliders.

Meadowcraft

All warranties apply to the original end user and are non-transferable. This warranty becomes void if product is used in a commercial setting. For commercial applications, visit www.meadowcraft.com. Proof of purchase is required with all claims. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

FRAME: Meadowcraft offers a 20-year limited structural warranty on the frame for all Meadowcraft wrought iron products when properly maintained in ordinary home use. Meadowcraft will, at factory option, repair or replace any Meadowcraft furniture for which the frame has failed structurally during normal residential use. This warranty is void if the furniture is used in a non-residential environment and/or has been misused, abused, or altered in any way. The warranty also becomes void in the even the furniture has been damaged by acts of God. Meadowcraft reserves the right, at factory option, to repair or place a frame or material in a similar color or frame should the warranty product be discontinued.

FINISH: Meadowcraft offers a 3-year limited warranty on paint finished. This warranty covers against blistering and peeling of the frame finish under normal use and proper maintenance. Meadowcraft will, at factory option, refinish or replace a Meadowcraft, refinish or replace a Meadowcraft product if the above conditions occur. Occasional spot rust from crevices and hidden unfinished surfaces inherent in some designs is considered normal and is not considered failure in finish.

CUSHIONS: Meadowcraft offers a 1-year limited warranty on all Meadowcraft cessions. This warranty covers the construction of the cushion and its use under normal residential use. Meadowcraft will, at factory option, repair or replace any Meadowcraft cushion that fails. This warranty becomes void if the cushion is used in a non-residential environment and/or if the cushion has been misused, abused or altered in any way. The warranty also becomes void in the event the cushion has been damaged and destroyed by acts of God. This warranty does not cover the fading of particular fabric.

STONE TABLE TOPS: (Solid surface/stone/faux/alternative tops) Meadowcraft offers a 1-year limited warranty on all alternative table tops. This warranty covers the construction of the top and its use under normal residential use, provided that regular maintenance and care is exercised as stated in use and care instructions. This warranty becomes void if another manufacturer’s base is used to support a Meadowcraft table top or if the table top is not properly installed according to instructions provided by Meadowcraft. This warranty does not apply to any damage caused by shipping accidents, misuse, abuse, alterations or repairs made by anyone other than Meadowcraft. This warranty also becomes void in the event the table top is damaged or destroyed by acts of God. Warranty begins on day one of the retail sale.

HOW TO MAKE A CLAIM: To make a warranty claim, contact customer service at 256-395-2501. Please be sure to have your receipt and a photo of the issue for quick processing of any warranty claim. Photos help us ensure problems are quickly diagnosed and properly taken care of. Prior authorization from the factory or factory representative is required for product return. If the complaint is found to be covered by the warranty and is returned within 12 months of date of purchase or 24 months from the manufacturer’s date of delivery to the dealer, Meadowcraft will, at its discretion, pay reasonable freight charges on the replacement product. This consumer is responsible for freight to and from the factory if beyond the time frame stated above. Return products must be re-packed for pickup.

This warranty does not apply to any damaged caused by shipping, misuse, abuse, accidents, alterations, acts of God, or unauthorized repairs made by anyone other than Meadowcraft. No other person is authorized to assume liability on behalf of Meadowcraft and in no event will Meadowcraft be liable for subsequent or contributory damages as it relates to its furniture. Except as expressly stated herein, Meadowcraft makes no warranties whether express or implied, including but not limited to, warranties of use of goods for a particular purpose. Meadowcraft’s limited warranty claims may only be processed directly by Meadowcraft.

Kingsley Bate

With proper use and care, we are confident that our product will provide you with years of trouble-free enjoyment. Your furniture comes with a limited warranty against defects in material or workmanship. Standard warranty periods for each category of furniture are provided below. To inquire about warranty coverage, please call Kingsley-Bate's customer service department at (703) 361-7000.

TEAK FURNITURE
• 3 year warranty for commercial applications
• 1 year warranty for glass table tops, cushions, slings, and pillows

STAINLESS STEEL FURNITURE
• 3 year warranty for commercial applications
• 1 year warranty for slings

WOVEN FURNITURE
• 3 year warranty for commercial applications
• 1 year warranty for cushions and pillows

Timeless Collection (Recycled Plastic Furniture)

C. R. Plastic Products Inc. warranties to the original purchaser for a period of ten (10) years of residential use and five (5) years for commercial use starting from the date of purchase. This warranty covers any defects in the manufacturing and workmanship of the furniture components. “Defects” is defined as imperfections that impair the original function of the product. C. R. Plastic Products Inc. shall not be liable for any failure, defect or damage resulting from or connected with the following:

• Assembly or handling of products after they leave our factory, including any lack of performance or improper performance in any way by the dealer or assembler
• Abnormal use of the products
• The application of paint, varnish or other coating or chemical not approved by C. R. Plastic Products Inc. or the application of heat or radiation from an external source such as a barbecue grill, another appliance, fire or refection from windows or doors
• Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
• Labor, transportation or assembly costs
• Color or pattern variance between any new replacement section or pieces and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.)
• Fading, color change, or color match on any variegated profiles or accessories
• Damage caused by, among other things, weathering, oxidation, mold, mildew, use of incompatible accessories, fire, flood, lightning, ice, wind-borne objects, earthquake, hurricane, sun, cyclone, gale, tornado, weather of a catastrophic nature, acts of God, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals or vapors)
• Color change due to weathering that is even and equal when exposed to the same or similar sunlight and other environmental conditions is excluded from the warranty because weathering will cause any colored surface to gradually lighten, darken, chalk or accumulate dirt or stains (the severity of these conditions depends on air quality, the geographic location of the property, and other local conditions over which C. R. Plastic Products Inc. has no control)
• Assembly of hardware, accessory items or defects caused by their assembly
This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.

The original purchaser is responsible for providing proof of purchase and a written description of the defect. Possible solutions are replacement or repair of the defective furniture, replacement or repair of defective component, or authorization repairs by a third party.Once the documentation has been received and evaluated, the customer will be notified of the solution. If the product is not returned within 60 days of date of purchase, the customer is responsible for all shipping charges that may apply. This warranty does not apply to normal wear and tear effects on the cushions, which are received by regular use of the cushions. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty covers any defects in the manufacturing and workmanship of the cushion.

Telescope Casual

Frames and Powder Coat: If your Telescope powder coat aluminum frame or marine grade polymer frame fails structurally during normal usage within the applicable warranty period (as defined below), we will repair, refinish or replace the frame without charge, parts and labor included. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model.) Products covered by our frame warranty are identified in our catalog as either 15/5, 15/3, 15/1 or no identification at all. 15/5 indicates a frame warranty period of 15 years in residential use/5 years in contract use. 15/3 indicates a frame warranty period of 15 years in residential use/3 years in contract use. 15/1 indicates a frame warranty period of 15 years in residential use/1 year in contract use. No indication indicates a frame warranty period of 1 year in residential use and that there is no frame warranty in contract use. All warranty periods commence on the date of purchase. Contract use includes any rental, business, commercial, institutional, or other non-residential use.

The powder coat finish on our powder coat aluminum frame furniture is warranted against peeling, cracking or blistering for a period of 3 years from the date of purchase. Failure of the powder coat finish due to abrasion, including abrasion caused by stacking the furniture against other furniture or scraping against other surfaces, is not covered by this warranty. Exposure to salt water or salt air may cause powder coat finishes that have been damaged by abrasion to blister due to oxidization of the metal; such blistering and oxidization are not covered by this warranty.

The following products are not covered by our frame and powder coat warranties: table tops, umbrellas, umbrella bases, wood furniture, cushions, slings, straps, wicker fibers, and folding aluminum furniture.

Non-Glass Table Tops: Non-glass table tops are warranted to be free from manufacturing defects for 3 years from date of purchase, except Werzalit table tops which are warranted for 1 year from date of purchase. Fading or staining of the table surface is not included under warranty. Tables must not be stored upside down.

Umbrellas and Umbrella Bases: Umbrella frames and umbrella bases are warranted to be free of manufacturing defects for either 1 year or 3 years from the date of purchase, as identified in our catalog and price lists by the following indicators: 3/3 indicates 3 years in residential use/3 years in contract use; 1/1 indicates 1 year in residential use/1 year in contract use. Cast iron and steel bases and cast iron weights on pedestal bases, if not properly maintained, will rust if the finish is scratched through to the metal. Rust is not covered under warranty. Umbrella covers/fabric are warranted to be free from manufacturing defects for 1 year from the date of purchase.

Wood Furniture, Cushions, Slings, and Folding Aluminum Furniture: Wood furniture, cushions, slings, and folding aluminum furniture are warranted to be free of manufacturing defects for 1 year from the date of purchase in residential use only. They are not warranted for contract use.

Vinyl Straps: Vinyl straps are warranted against breakage and gross discoloration for a period of 3 years from the date of purchase. In the case of breakage or gross discoloration (our judgment), replacement straps will be provided but labor is not included.

Wicker Fibers: Wicker fibers featured in our Wicker Collections are warranted by the fiber manufacturers for 3 years from the date of purchase. Please refer to pgs. 15 & 16 of this Price Index or contact our Customer Service Department for details on this wicker fiber warranty.

Other Warranty Limitations and Exclusions: The natural weathering of wood finishes, breakage of glass, fading, staining and mildewing of fabrics, slings and strapping, the compression of cushion fillings, and the rusting of umbrella bases or pedestal bases are not covered under our warranties.

Freeze or ice damage is not covered by our warranties. Furniture stored outside or in other cold storage should be drained of any water. If allowed to freeze inside the furniture, water can damage the tubing.

These warranties do not cover the failure of furniture caused by acts of God, accident, neglect, improper shipping or handling, or by unreasonable or abusive use, and these warranties are void if our care and maintenance instructions were not properly followed. Furniture used in a contract (commercial) setting is not warranted unless it is specifically designated for contract or commercial use in our catalog.

All warranties are to the original purchaser from authorized dealers only. Warranties are not transferable. Warranties are for repair, replacement or substitution only, in our sole discretion. Warranty service of any kind does not extend the warranty period.

THESE WARRANTIES ARE IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL TELESCOPE CASUAL FURNITURE, INC. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF DAMAGES, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU. IN THE EVENT THE WARRANTY EXCLUSIONS DO NOT APPLY TO YOU, THEN, WHERE LEGALLY PERMISSIBLE, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD.

How to Obtain Warranty Service: To obtain service, contact our Customer Service Department in writing at Telescope Casual Furniture, Inc., 82 Church Street, Granville, NY 12832 or email to warranty@TelescopeCasual.com, stating the problem, providing pictures and providing proof of purchase. A Return Merchandise Authorization Request Form will be sent to you requesting details and giving instructions for returning items if necessary. If the Request is approved then you will receive a Return Merchandise Authorization Number. No returns will be accepted without prior written authorization from our Customer Service Department. After authorization is received your furniture must be returned to us in proper packaging, freight prepaid. Telescope will cover the cost of shipping repaired or replacement items only to addresses within the contiguous 48 United States.